This Privacy Policy explains how AppointHub ("we", "our", or "the app") collects, uses, stores, and protects information when you use the AppointHub mobile application and related demo services.
1. Information We Collect
Depending on how you use the app, we may collect the following:
- Account information: name, email address, phone number, profile details, and login provider.
- Booking information: selected business/shop, service, staff member, date, time, price, payment method, booking status, and appointment history.
- Business catalog information: shop/service names, categories, opening hours, prices, images, staff details, and support details added by an admin.
- Messages and support content: messages you send to support or staff through the app.
- Notification information: device tokens and notification preferences used to send booking updates and app alerts.
- Images: photos or image URLs uploaded by admins for shops, services, branding, or support profiles.
- Payment-related information: payment method selection, payment status, references, totals, taxes, and currency. We do not store full card numbers in the app database.
- Voice and AI interaction data: if voice or AI assistant features are enabled, microphone audio or chat text may be processed to provide real-time assistant responses.
- Technical data: app version, device/platform data, crash/error logs, and network request information needed for security and troubleshooting.
2. How We Use Information
We use information to:
- Create and manage user accounts.
- Show available businesses, services, staff, and booking times.
- Create, update, cancel, and display appointments.
- Process payment selections and payment confirmations.
- Send notifications about bookings, messages, and important updates.
- Provide customer support and in-app messaging.
- Enable admin customization such as branding, services, business hours, and payment settings.
- Operate AI chat or voice assistant features when enabled.
- Maintain app security, prevent misuse, and improve performance.
3. Third-Party Services
AppointHub may use third-party services to provide core functionality:
- Supabase: authentication, database, storage, realtime updates, and backend functions.
- Firebase: Google sign-in, cloud messaging, app notifications, and related mobile services.
- Stripe: card payment processing when Stripe is enabled by the admin.
- PayPal: PayPal payment processing when PayPal is enabled by the admin.
- OpenAI or AI service provider: AI chat and realtime voice assistant processing when those features are enabled.
- Google services: sign-in and other Android/Google platform services used by the app.
These providers may process data according to their own privacy policies. We recommend reviewing their privacy documentation.
4. Payments
AppointHub supports configurable payment options such as card payments, PayPal, and pay-at-business/pay-at-shop. Online payment processing is handled by third-party payment providers such as Stripe or PayPal.
We do not intentionally store complete credit/debit card numbers, CVV/CVC codes, or full payment credentials in the app database. Payment providers may store and process payment information according to their own terms and privacy policies.
5. Microphone, Voice, and AI Features
If the voice call assistant is enabled, the app may request microphone permission so you can speak with the AI assistant. Audio may be sent to the configured AI service provider to generate responses.
You can deny microphone permission or stop using the voice feature. AI features should not be used to share highly sensitive personal, medical, financial, or legal information unless the final business owner has implemented appropriate safeguards and notices.
6. Notifications
The app may request notification permission to send booking reminders, booking status updates, support messages, and important account or app updates. You can control notification permissions from your device settings.
7. Photos and Uploaded Content
Admin users may upload or link images for business branding, services, shop profiles, and support profiles. Uploaded content should not include illegal, misleading, copyrighted, or sensitive personal content without proper permission.
8. Data Sharing
We may share information only as needed to operate the app, including:
- With backend providers that store app data and accounts.
- With payment processors to complete transactions.
- With notification providers to send app alerts.
- With AI providers when chat or voice features are used.
- When required by law, security obligations, or fraud prevention.
We do not sell personal information as a standalone product.
9. Data Retention
We keep information for as long as needed to provide the app, maintain booking records, support users, comply with legal obligations, and resolve disputes. Demo data may be reset or removed at any time.
10. Security
We use reasonable technical and organizational measures to protect information. However, no method of transmission or storage is 100% secure. Users and business admins are responsible for protecting their account credentials and configuring production services securely.
11. Your Choices and Rights
Depending on your location and the final app configuration, you may be able to:
- Access, update, or correct your account information.
- Request deletion of your account or personal data.
- Disable notifications from device settings.
- Deny microphone or photo permissions from device settings.
- Contact support for privacy-related questions.
12. Children’s Privacy
AppointHub is not intended for children under 13 years old, or the minimum age required in your country. We do not knowingly collect personal information from children. If you believe a child has provided personal data, contact us so it can be reviewed and removed where appropriate.
13. International Users
App data may be processed and stored in countries where our service providers operate. By using the app, you understand that your information may be transferred to and processed in those locations.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date. Continued use of the app after updates means you accept the revised policy.
15. Contact Us
For privacy questions, data requests, or support, contact:
- Email: support@webinane.com
- App/Product: AppointHub